The following article was
inspired by my executive coaching clients and what I have
learned through our collaboration. Feel free to share it
with your colleagues.
Thousands of professionals across
many industries are missing out. Our employers and
organizations do not get the best we have to contribute,
and our sense of professional fulfillment is limited.
Career aspirations turn to frustration. Whether we aspire
to top leadership and more management responsibilities,
already fill such roles, or simply want to excel at and
enjoy our current roles, we all want - and deserve -- to
have a meaningful impact in our professional lives and
experience the associated sense of accomplishment and
connection.
We can wait and hope for wiser managers,
more collaborative work environments, or additional
support for our professional development, or we can
individually choose to take action -- daily. In my work as
an executive coach, I have heard from dozens of
professionals about the common challenges that hold them
back from bringing their best ideas, boldest requests,
most valuable talents, and strongest convictions to their
work. And when my clients actually do bring their best to
the table, their organizations -- or selected stakeholders
-- often fail to receive and employ that contribution
effectively. Both the value of the contribution and the
resulting sense of accomplishment are constrained.
Widening these channels - so that the
'professional flow' of what we
give to our work, and what we
get from it is not so constricted - is at
the heart of coaching. More importantly, it is at the
heart of professional success and fulfillment. In
partnering with each of my coaching clients, I have
accumulated a wealth of ideas and methods that improve
that two-way
flow of value. The first step for each
client is to reframe their challenge in ways that reveal
new possibilities. Regardless of a client's specific
situation, this framework of giving and getting through a
set of professional (interpersonal) channels can be
applied to virtually any professional hurdle or goal. The
framework's power lies in the breadth of possibilities it
presents and in the fact that the individual manager is
always in a position from which to act, to be the
initiator of a desired change.
This article offers a glimpse at the
collective wisdom of scores of professionals on how they
find success, day to day, by creating new choices for
themselves whenever they feel stuck.
The three examples - or case studies --
that follow touch on such professional imperatives as
leadership style, management effectiveness, career
management, and emotional intelligence. (This is a small
selection from all the learning I have done jointly with
inspired and inspiring clients; future writings will
address other lessons.) Note that for each scenario
presented, I offer a solution that will restore the
individual's 'professional flow' and widen the channel of
giving and getting to include more effective approaches
and achieve desired outcomes. But I believe there are
multiple right solutions and next steps for each of these
predicaments; the solutions presented simply illustrate
the power of creating new choices and are not intended to
be prescriptive best practices.
1. For the senior executive who is
stuck in his efforts to keep performance standards and
staff motivation levels high without draining his own
energy:
This executive wants to get (i.e., build) a
team of self-motivated, reasonably self-directed experts
to figure out how to improve their performance continually
in a very competitive industry. He feels he already gives
them tremendous guidance in the form of clear processes,
tools, mentoring, resources, trust, and his own
accessibility. But sometimes, staff anxiety levels rise
among this high performing group, due to uncontrollable
circumstances, performance swings, and the team members'
own 'stories' about their problems. The anxiety clouds
their thinking, and they ask for even more support, or
more slack. How does the leader respond to this seemingly
insatiable need for help, when he wants self-sufficient,
confident experts - and when he wants to take pride in the
talented team he has personally cultivated? How can he
give differently, to get what he wants from his staff in
return?
One approach would be for the executive to
first reframe those requests for help. This requires a
deliberate, disciplined choice. He must choose to let go
of (give up) his assumption that their demands of him are
(sometimes) unreasonable and even selfish, and that his
responses are not appreciated. If he chooses to get some
emotional distance from this challenge - by acknowledging
that he is not being taken advantage of - then he could
re-interpret the anxious requests for help as something
more manageable: a need for greater clarity, or the
occasional need for empathy from the boss. At challenging
times, even the brightest, most talented people, turn to
their leadership for a clear vision and reassurance. It is
the leader's job to get rid of the noise and negativity
that surrounds important goals, and organize the moving
parts. This sometimes requires delivering important
messages repeatedly - more than a leader would like to -
because individual staff may not have the strength of
convictions to stay on course on their own.
A second approach this executive could try
- concurrently - is to get more specific and make new
distinctions among the team members. For starters, if
everyone is exhibiting the overwhelmed, needy behavior,
perhaps he has truly unrealistically high standards. But
if he can make distinctions - and notice who seems to
thrive in the environment and who does not - he can try to
learn how he personality traits and preferences (as well
as skills) of the two groups are different. Can peers help
each other more (and give their leader a breather) or
agree to 'standardize' the best habits among them? Can the
executive tailor his management style to accommodate
variations (without going crazy)? Not everyone 'hears'
instructions the way the speaker hears himself. Since we
are all wired differently, we pay attention to different
information and process what we hear differently. This
executive cannot and should not psycho-analyze his staff,
but he can look for cues that signal the personality
differences among them, and experiment as non-judgmentally
as possible
Get clear about which specific
tendencies and idiosyncrasies of which analysts are
affecting performance but addressable.
Finally, one of the most difficult
decisions that executives have to make should be put on
the table in this situation: Did he make any hiring
mistakes that need to be undone? If a manager has been
thorough, fair, and supportive in trying to isolate the
sources of performance problems and unconstructive work
relationships, he may need to accept that the best
solution is to let someone go. He may have to give himself
a break and conclude he can no longer carry the burden of
fixing the problem. And although painful in the short
term, letting someone go may be best for the employee as
well - since their current position is eroding their
confidence, motivation, and development.
2. For the hardworking, high
performing mid-level manager who gets praised for her
smarts and her output - exceeding expectations - but
cannot get the stretch assignments and level of power and
influence she desires:
This manager feels stuck at a lower level
of contribution, or value, to her company than she feels
capable of generating. She wants a seat at the table on
more strategic decisions, where her skills and knowledge
can have a much greater impact on the top and bottom line.
But she is not being invited - despite her efforts to
network with the right movers and shakers in the firm. How
does she find balance between what she wants to give to
her work and the level of authority and influence she gets
in return? She feels stuck under some sort of ceiling
-whether it is a stereotypical glass ceiling or something
else.
So, how can this ambitious professional
generate fresh career momentum? One counter-intuitive
choice she can create for herself is to start by slowing
down. Give herself some slack, and become an observer as
well as a do-er. What exactly is she so busy doing
extremely well, such that certain of her skills and
talents shine in the spotlight and others are hidden from
management and hardly used? By slowing down, she can
notice what initiatives senior managers care most about
and what they may be assuming about her. Is she just
reinforcing their view that she is a top notch worker bee,
so good at and so motivated by certain tasks that they do
not see the upside of giving her higher level
responsibilities?
She can also get better informed: probe to
understand the company's strategic priorities and perhaps
find new ways to employ her skills and interests that are
particularly valuable to the business. She can start at
the margin - by informally stretching the boundaries of
her current position. Sometimes, this is as simple and
non-threatening as asking probing questions of colleagues
and clients and also sharing (giving) new insights
generously via email - without any associated requests of
others. She may also offer to serve on cross-functional
task forces to get exposure to more manager, and ask to
sit in on certain meetings in an area outside her formal
responsibilities - to demonstrate her interest and ability
to grow her role. (Gender differences around management
style is too large a topic to address here but is fertile
ground to find other ways this manager can give and get
differently.)
On a more personal level, some self
reflection would serve this manager well. Is there
something about the way she communicates and makes
decisions that may be self-limiting? She can ask herself
if her natural inclinations and preferences yield some
silent assumptions and behaviors that need to be replaced.
For example, is her stellar attention to detail clouding
out her ability to appreciate the big picture? Does her
diplomatic speaking style actually sound apologetic, or
otherwise dilute her authority? Such questions revolve
around understanding her own hard-wired preferences and
non-preferences.
Lastly, does this manager's 'just do it'
work ethic leave room to let others feel heard and
understood? Maya Angelou made an important observation
that applies especially well to aspiring leaders: "People
will forget what you said, people will forget what you
did, but they will never forget how you made them feel."
Anyone striving to take the leap from superb individual
contributor to promising, respected manager should give
more attention to how they make others feel - in
unplanned, informal interactions as well as in more
structured forums.
3. For the director-level executive
who must manage a cross-functional team without formal
authority over the members, and without the depth of
functional expertise that some key team members bring:
How does a manager -- who is a generalist
and lacks direct-report authority - give, or disperse,
authority generously enough across a team to empower its
members without undermining her own powerbase and
decision-making authority? How does she fuel the best
talents of the team by giving them sufficient influence
and autonomy and still get and sustain the level of
control she needs to get her job done? Team members appear
to have different levels of skepticism and support about
both the team's mission and her approach to leading. They
bring little positive energy to team meetings. This
manager feels stuck in that collective set of assumptions.
She can try several things to get unstuck
and to get everyone on board, bringing their best efforts
to the project at hand. But the choices are not all
obvious - she must create them. For example, she can break
down the 'team dynamics problem' into separate one-on-one
relationships, and choose to invest time in meeting with
all the difficult team members individually, to give them
a reason to trust her by building rapport and finding
common, project-related ground. If she directly expresses
her trust in and need for each team member, and explains
her own role in their language, she can build a collection
of stronger one on one relationships, as a foundation for
the team building. Alternatively, if there are team
members whom she just cannot relate to and who seem set on
disliking or distrusting her, she can choose to get "third
party help". Specifically, she can meet in trios,
where she recruits another member of the team as
translator, or mediator. This role would not be announced
as such, but the third person - who is understood and
trusted by the other two - can soften the interactions,
and help the manager articulate common ground.
Another cluster of tactics for this team
leader revolve not around individual relationships but
around team dynamics collectively. A leader is in a
position to give team members many things that they value.
Beyond the mutual respect and trust noted above, every
high performing team needs clarity about their goals and
roles. A strong team leader does not declare the goals in
a dictatorial way, but rather crafts and validates them
with team input
inviting team members to contribute
their insights and knowledge in their own words. This
leader must confirm that she has given sufficient group
time to clarity-building and sharing of ownership. The
quality of that conversation matters as well as the
duration, and the leader can set the tone - by modeling
behavior that shows it is more important to understand
than to be right.
If goals seem understood, but some members
are still not engaged, this team leader may need to
investigate what signals she has sent: has she invited all
members to contribute, or has she - in the words of one
leadership development consultant - sent "unintentional
disinvitations" via her (judgmental) habits of mind
and habits of expression? Since every team member
interprets the leader's actions and words through his/her
own personal lens, the leader serves the team and its
goals most effectively if she uses a mix of communication
styles and messages. For example, send meeting agendas in
advance for those who like to plan and reflect on their
own, provide details and dates for those who do their best
thinking around concrete terms, but still remind folks of
the big picture and future possibilities (to engage the
creative innovators), and offer team checkpoints for those
who want to confirm that members feel good about their
roles. Such accommodating behaviors may initially make
this team leader feel more like a servant than a leader
(given her old habits and assumptions), and she may feel
that productivity takes a short-term step backwards, but
the resulting giant step forward, when she truly engages
the capabilities of her team will more than offset the
detour.
Which of the three scenarios described
above resonates with you? Would more such case studies
help you when you are stuck?... I am interested in
determining if there is demand for more depth and breadth
on the topic of professional contribution and fulfillment
and what I term the 'flow' of giving to and getting from
our professional lives. Please share your reactions with a
reply to:
hilaryjoel@wjconsulting.biz
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